Returns & Exchanges

How do I exchange my order?

Any order placed on PhoneSoap.in can be returned or exchanged within 7 days of the day it shipped. To begin the returns or exchange process and for any questions, contact cs@phonesoap.in or use the chat feature in the lower right-hand corner of the website.

Your return package must include:

• Receipt of purchase
• Original packaging
• Tracking

Custom Unit Return Policy

Personalized PhoneSoap units cannot be returned for a refund. As with all of our UV-C products, we offer a lifetime warranty on the unit that covers manufacturing defects. Should your bulbs burn out prematurely, we will replace those at no cost to you. For manufacturing issues that cannot be solved by replacing bulbs or hardware, we will send you a replacement unit with your original personalization. In the case that your original product or color choice is not available, you will receive the upgraded product in its place in the color of your choice and a new personalization.